Please read our return policy carefully before you purchase!
As we are a small business, we cannot offer credit card refunds. We will offer a gift card for the equivalent purchase amount for eligible return orders.
We have a 7-day return policy, which means you have 7 days after your package is mark as delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see the Exceptions/non-returnable items section for a list of
To start a return, please log in with your email used to place your order on the Returns Portal. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note returns are at the cost of the customer.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact us for any damages at firstname.lastname@example.org.
Exceptions / non-returnable items
Due to the sensitive nature of most of product certain items cannot be returned:
- Pleasure Items/Accessories
- Free Gifts/Promotional Items
- SALE ITEMS ARE FINAL SALE
- Gift Cards
Please get in touch if you have questions or concerns about your specific item.
How do exchanges work?
As we are a small business, we do not offer credit card refunds. We will offer a gift card for the equivalent purchase amount for eligible return orders.
Please note shipping charges are non-refundable. If you are returning a purchase, you are responsible for the return shipping.